999bid Privacy Policy

1 Introduction and Scope

999bid ("we", "us", or "platform") operates a safe and transparent online betting and casino service for users in Bangladesh. This privacy policy ("policy") explains what personal information we collect when you use our website 999bid.cam, register, or contact us — and how we use that information and protect your privacy.

Creating an account or using the service on this platform means you have read and agreed to the terms of this privacy policy. Our services are available only to individuals aged 21 and above.

2 What Information We Collect

We collect two types of information: information you provide directly, and information collected automatically while you use the platform.

2.1 Information You Provide Directly

During account registration and use of our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID or passport number (for identity verification)
• bKash, Nagad, or Rocket account details (for financial transactions)
• Profile photo (optional)
• Messages sent via live chat and support

2.2 Automatically Collected Information

When you browse our website, the following information may be collected automatically:

• IP address and device information
• Browser type and operating system
• Page visits, clicks, and session duration
• Cookie and local storage data (see Section 5 for details)
• Referral source (where you came from before reaching our site)

2.3 Financial Transaction Information

During deposits and withdrawals, we record the transaction amount, time, and method (bKash, Nagad, Rocket). We never store your full bank card number or mobile banking PIN.

3 Purpose of Data Use

We use collected information for the following legitimate purposes:

• Creating and managing accounts and verifying identity
• Accepting deposits, processing withdrawals, and maintaining transaction history
• Providing betting and gaming services and recording results
• Providing 24/7 live chat support and customer service
• Informing you about promotions, bonus offers, and special benefits (based on your consent)
• Preventing fraud, combating money laundering, and ensuring account security
• Enforcing responsible gambling policies and protecting minors
• Fulfilling legal obligations and meeting regulatory requirements
• Improving platform performance and enhancing user experience

4 Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Providers

We use trusted third parties to provide payment processing (bKash, Nagad, Rocket), technology infrastructure, cloud hosting, and fraud detection services. These providers operate under strict confidentiality agreements and may not use the data beyond our instructions.

4.2 Legal Requirements

We may be required to disclose relevant information to comply with court orders, lawful requests from government or regulatory authorities, or anti-money laundering laws.

4.3 Business Transfers

If 999bid merges with or transfers its assets to another company, user information may also be part of that process. Users will be notified in advance in such cases.

4.4 With Your Consent

For any data sharing beyond the above, we will obtain your explicit consent.

5 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and security — disabling these will prevent the site from working properly.
• Functional Cookies: Remember your preferences, language, and account settings.
• Analytics Cookies: Monitor site usage and help improve performance.
• Marketing Cookies: Used to show relevant promotions and offers (subject to your consent).

5.2 Cookie Control

You can reject or delete cookies through your browser settings. Keep in mind that disabling essential cookies will prevent you from using many features of our platform.

6 Data Retention Period

We keep your information only for as long as necessary and legally required. Key data retention guidelines:

• Active account data: for the entire duration the account remains active
• After account closure: generally up to 5 (five) years (for financial and legal requirements)
• Transaction records: for the period specified under anti-money laundering regulations
• Support communication history: up to 2 years from the last contact
• Marketing consent: until you withdraw it

Once the specified period has passed, we securely delete your information or anonymise it in a way that no longer allows identification.

7 Data Security Measures

999bid applies industry-standard security measures to protect your personal and financial information:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Secure Servers: Data is stored in a secured and controlled environment.
• Access Controls: Only authorised staff can access information on a need-to-know basis.
• Firewall and Intrusion Detection: Continuous system monitoring is in place.
• Two-Factor Authentication: An option to add an extra layer of security to your account.
• Regular Security Audits: Security assessments are carried out regularly by external experts.

8 User Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You can request at any time to know what information we hold about you.

8.2 Right to Correction

You have the right to correct inaccurate or incomplete information in your account. This can be done through account settings or via support.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, financial transaction records must be retained for a specified period due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be limited.

8.5 Right to Withdraw from Marketing

You can opt out of promotional emails or communications at any time. To do so, contact our support team.

To exercise any of the above rights, contact our support team. We will respond to your request within 30 working days.

9 Third-Party Links and Services

Our platform integrates services from game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. These third-party services have their own privacy policies, and 999bid is not responsible for their data collection practices.

For payment processing, the privacy policies of bKash, Nagad, and Rocket will apply. We advise you to read the policies of these services.

10 Protection of Minors

999bid strictly does not provide services to anyone under the age of 21. We verify age at registration, and if any account is found to belong to a minor, that account is immediately closed and the relevant information is deleted.

If you believe a minor is using our platform, please inform our support team immediately.

11 Changes to This Policy

We may update this privacy policy from time to time. Changes may be prompted by: changes in legal obligations, the addition of new services, or improvements to our practices.

For any significant change, we will:

• Update the "Last Updated" date on this page
• Send a notice to registered users by email or on the platform
• May request new consent for significant changes

Continuing to use the platform after an update means you agree to the new policy.

12 Contact and Complaints

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Live Chat: Our support team is available 24/7 to assist you in Bengali
• Email: [email protected]

We always take your privacy concerns seriously and try to resolve them as quickly as possible.